Terms and Conditions

PLEASE READ THESE TERMS OF USE (“AGREEMENT” OR “TERMS OF USE”) CAREFULLY BEFORE USING THE WEBSITE AND SERVICES OFFERED BY SHALWAR BAZAAR THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE WEBSITE AT www.shalwarbazaar.com(THE “SITE”) AND ALL SERVICES PROVIDED BY SHALWAR BAZAAR ON THE SITE.

By using the Site in any manner, including but not limited to visiting or browsing the Site, you (the “user” or “you”) agree to be bound by this Agreement, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Agreement applies to all users of the Site, including without limitation users who are vendors, customers, merchants, contributors of content, information and other materials or services on the Site

Product Information

The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values. While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received. shalwarbazaar firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. It is practically impossible for shalwarbazaar’s  Designers to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We wish to clarify and ascertain that every customer who orders any outfit from shalwarbazaar.com is aware of this genuine problem.

5. Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.

FABRICS & EMBROIDERY

Many of our items are hand embroidered and therefore fragile in their usage. From time to time beading may become displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care and are mainly for special occasion wear.

A garment may from time to time have variations in patterns due individual dyeing methods.

Please ensure that the first wash is ‘Dry Clean’ only. Heavy embroidered items can only be Dry Cleaned. More casual items should be washed separately in cold water and thoroughly rinsed. Please note that due to hand dyeing methods used the colours are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given.

All clothing with embossed or rubber prints should be reverse ironed.

Any displacements to sequin beading or embroidery cannot be deemed to be a defect in the garment but is caused by the very nature of the work. In these cases postage cannot be claimed in exchanges or refunds.

It may not be possible to give full instructions on each garment therefore the above is a guideline of washing if in doubt Dry Clean

Outfits may have a smell of paraffin which is due to the process used to dry clean garments after embroidery. This smell with evaporate once the garment has been removed from packing.
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Beads and Sequences missing or Coming off

We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might lose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / saris worn by others, you will most certainly find some pieces missing or almost at a state of falling down. Your are deemed to have accepted the terms and conditions. shalwarbazaar.com reserve right to time modify the Terms & Conditions of Use of the site without any prior notification to you.

Shipping method and shipping charges

shipping methods will be depend on destination,we offer free delivery island wide (SRI LANKA),shipping charges will be vary with delivery destination,Feel free to ask us shipping rates for your country

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.Please check with your country’s customs to determine what these additional costs will prior to bidding/buying.

Free Delivery available for below mentioned countries
(SriLanka/UK/Singapore/Malaysia/UAE/Maldives/Oman /Thailand/Nepal/Hong Kong)

Damages

We try our best to delivery 100% good quality products,but unfortunately it may happen sometimes product is delivered damaged.In such case we required a photo to be sent to us within  48hrs from the time of delivery.Without photos sent in given time we will not be able to process replacement.In case of products not available return Upon receiving the photo, our team will review the damage. If the damage is approved and a complaint is registered, we request you to kindly send the product back to us. If a replacement is in stock with us, we will reship the same to you. In case it is not available, you can request for a refund or a coupon for future purchases. But the final decision is will be taken by shalwar bazaar about refund.Investigation may take 3-4 days for international deliveries.

RETURNS

NO RETURNS and EXCHANGE POLICY. But we accept returns in circumstances like damages and genuine issues.

Please contact us for return,,we will guide you.

We will replace or refund most items provided they are returned complete unused and in their original packaging with any appropriate labels and tags intact within 7 days of receipt.
You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase. We do not provide a free return service.
Please ensure items are adequately packaged and labelled and your completed returns form is enclosed.